North Brink Practice

North Brink Practice 2024-05-09 Person 4 5 0

I couldn’t get an appointment when I really needed it the previous day. Also if you are not available to fill in the triage form at 8am that day you are unable to get an appointment. The triage form also crashed when I had partially completed it and it was then a gamble if I had lost my opportunity. Also if you are someone like myself who rarely visits the doctors and will only ever go when things have got that bad will constantly think others need the appointments more than yourself and put off preserving.

Just the booking system of appointments. Would be more beneficial to book directly on line and sometimes in advance if the condition is not urgent The care I time I received at the appointment was tremendous.

North Brink Practice 2024-05-09 Person 5 5 0

I was seen 10 minutes early by a professional and very knowledgeable member of staff.

You can’t improve on perfection.

North Brink Practice 2024-05-09 Person 4 5 0

I tried to get an appointment for 22 minutes by phone. My daughter then made the appointment on my Ipad.

I am not very technically minded - I do not like making appointments on my Ipad.

North Brink Practice 2024-05-09 Person 4 5 0

Been with this doctors for many many years maybe 17 years, and never had a problem. Always easy to get an appointment and always easy to find rooms around the doctors. I message the reception team on my NHS app and I always get a call or message back asap!

Only thing was the doctors rang me to arrange this appointment and when I attended she didn’t know what I was here for. I do understand how busy each nurse or doctor is and I’m very grateful for their skills etc. once I told her why I was here she was very very helpful!

North Brink Practice 2024-05-08 Person 5 5 0

Triage system works well

Quite happy